Shizuku
Support
Something broken, confusing or just a bit off? Email shizuku@cozyuncle.com. A real person reads every message, usually within two days.
It helps to include your phone model and the game version (you'll find it at the bottom of Settings, for example v1.0.0). A screenshot or screen recording helps even more.
Common questions
How do I steer?
Hold a finger beside your drop and it leans toward your finger. You never drag the drop itself. Prefer tilting the phone? Switch to tilt in Settings → play.
I bought Dusk & Frost but the windows are locked.
Open Settings → you → Restore purchases, signed in with the same Apple ID (iPhone) or Google account (Android) you bought it with. The game also checks quietly every time it opens.
My achievements and best score vanished after reinstalling.
Sign in to Game Center on iPhone (Settings → Game Center) or Google Play Games on Android, then open the game again. Your achievements and best come back.
How do I delete my data?
There's very little, and none of it has your name on it. Here's what exists and how to remove it.
How do I stop the daily reminder?
Turn it off in the game's Settings, or in your phone's notification settings for Shizuku.
Can I get a refund?
Purchases go through Apple or Google, so refunds do too: on iPhone at reportaproblem.apple.com, on Android through Google Play.
Delete your data
Short version: there's not much to delete, because we never asked who you are. Shizuku has no accounts and no sign-up, and we don't keep your name, email, player ID or nickname anywhere.
- On your phone. Scores, settings and the pack you bought are saved on your phone. Delete the app and they're gone. (The pack itself stays yours, so you can restore it later.)
- Leaderboards, achievements and saved progress. These live with Apple Game Center or Google Play Games, under your account there, not with us. You can remove them through Apple at privacy.apple.com or in the Google Play Games settings.
- Our gameplay stats. They're anonymous: a random ID made when you install the game, plus things like "a run ended". If you'd still like them gone, email us and we'll delete everything we can match to you, usually within a week.
Privacy
Short version: no accounts, no ads, anonymous gameplay stats only. Read the full privacy policy.